Kings PH Casino – Privacy Policy

This Privacy Policy ("Policy") is issued by Kings PH ("we", "us", "our") and applies to all personal data collected through kingsph.club and any associated services. By accessing or using Kings PH, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Kings PH platform immediately.

1. About This Policy

Kings PH is committed to protecting the privacy and security of its users' personal information. This Policy is designed to comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

This Policy covers personal data collected from registered account holders, prospective users who browse kingsph.club, and any individual who contacts Kings PH through any channel including live chat, email, or SMS.

2. Data We Collect

Kings PH collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth
• Gender (where provided during registration)
• Government ID type and number (collected during KYC verification)
• Selfie or photograph submitted for identity verification

2.2 Contact Data

• Philippine mobile number
• Email address (where provided)
• Residential or mailing address (where required for KYC)

2.3 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, or other linked bank) where provided for withdrawal purposes
• Transaction history: deposits, withdrawals, and wager amounts

2.4 Technical Data

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser version
• Session timestamps and duration
• Cookie identifiers and similar tracking technologies

2.5 Usage Data

• Games played, bet amounts, and gaming frequency
• Bonus and promotional activity
• Customer support interactions, including chat transcripts

3. How We Collect Your Data

Kings PH collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, or contacting our support team.
• Automated technologies: When you access kingsph.club, we automatically collect technical and usage data through cookies, web beacons, and server logs. See Section 9 for details on cookies.
• Third-party sources: Kings PH may receive information about you from identity verification service providers and payment processors for the purpose of fraud prevention and KYC compliance.

4. How We Use Your Data

Kings PH processes your personal data for the following purposes:

• Account management: To create, verify, and maintain your Kings PH account, including identity verification in accordance with KYC obligations.
• Service delivery: To process your deposits and withdrawals via GCash, PayMaya, or bank transfer; to allow you to place wagers and access games; and to credit winnings and bonuses to your Wallet.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, account sharing, and other prohibited conduct. This includes monitoring login activity and unusual transaction patterns.
• Regulatory compliance: To meet our obligations under applicable Philippine law, including anti-money laundering (AML) requirements and the DPA.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat, SMS, or email.
• Marketing communications: Where you have consented, to send you promotional offers, bonus notifications, and platform updates via SMS or email. You may withdraw consent at any time by contacting Kings PH support.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and features of the Kings PH platform.
• Responsible gaming: To monitor gaming behaviour that may indicate problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, Kings PH processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide you with Kings PH services as set out in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable Philippine law, including AML regulations and age verification requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improvement of Kings PH services, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on consent as the legal basis (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

Kings PH does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for the sole purpose of processing your transactions.
• Identity verification providers: Third-party KYC service providers who assist Kings PH in verifying the identity and age of registered players.
• Game providers: Software providers whose games are hosted on Kings PH may receive anonymised gameplay data for technical and compliance purposes.
• Regulatory authorities: Government agencies and law enforcement bodies in the Philippines where disclosure is required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants bound by confidentiality obligations.

All third parties who process data on behalf of Kings PH are required to comply with applicable data protection obligations and may not use your data for any purpose other than that for which it was shared.

7. International Data Transfers

Kings PH primarily stores and processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure or game providers), Kings PH ensures that such transfers are conducted in accordance with the DPA and that appropriate contractual safeguards are in place to protect your data to a standard at least equivalent to Philippine data protection law.

8. Data Retention

Kings PH retains your personal data for as long as your account is active and for a minimum of five (5) years after account closure, in accordance with our AML compliance obligations and the DPA's requirements. Transaction records may be retained for longer periods where required by applicable law or regulatory guidance. Anonymised or aggregated data derived from your usage may be retained indefinitely for analytical purposes.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

9. Cookies & Tracking Technologies

Kings PH uses cookies and similar technologies to improve your experience on kingsph.club. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, and analyse platform performance.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to Kings PH. These cannot be disabled.
• Performance cookies: Anonymous data about how users navigate kingsph.club, used to improve platform performance and identify errors.
• Functional cookies: Remember your preferences such as language settings and preferred game lobby view.

9.2 Managing Cookies

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Kings PH platform. Detailed cookie management instructions are available in the help section of your browser (Chrome, Safari, Firefox, or other).

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights in relation to your personal data held by Kings PH:

• Right to be informed: To know how your personal data is collected, used, and stored.
• Right of access: To obtain a copy of the personal data Kings PH holds about you.
• Right to rectification: To request correction of any inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data, subject to our legal retention obligations.
• Right to object: To object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: To receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: To file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact Kings PH at the details set out in Section 15. We will respond to all verified requests within thirty (30) days.

11. Children and Minors

The Kings PH platform is strictly intended for individuals who are twenty-one (21) years of age or older. Kings PH does not knowingly collect personal data from any person under 21 years of age. If Kings PH becomes aware that personal data has been collected from an individual under 21, such data will be deleted and the associated account will be permanently closed. Any winnings associated with an underage account will be forfeited. If you believe an underage person has created a Kings PH account, please contact our support team immediately.

12. Security Measures

Kings PH implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, including:

• 256-bit SSL encryption for all data in transit between your device and Kings PH servers.
• Hashed password storage — Kings PH never stores passwords in plain text.
• Two-factor authentication (2FA) and OTP-based login options available to all registered users.
• Role-based access controls limiting internal data access to authorised personnel only.
• Regular security audits and penetration testing of the Kings PH platform.
• Automatic session timeout for inactive accounts to reduce exposure on shared devices (particularly relevant for players accessing Kings PH from internet cafés in Metro Manila, Cebu, or Davao).

Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. If you become aware of any unauthorised access to your Kings PH account, please contact our support team immediately.

13. Third-Party Links

The Kings PH platform does not contain links to third-party websites. However, if any such links are added in future, Kings PH is not responsible for the privacy practices of external websites and encourages you to review their privacy policies independently.

14. Changes to This Policy

Kings PH may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services we offer. Material changes will be communicated to registered users via SMS to their registered Philippine mobile number or via an in-platform notification at least seven (7) days before taking effect. The "Last updated" date at the top of this page will be revised accordingly. Continued use of Kings PH after any update constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Kings PH, please contact our Data Privacy Officer through the following channel:

Email: [email protected]

Our support team is available 24/7 via live chat on kingsph.club. For formal data subject access requests or complaints, please use the email address above and include your full name, registered mobile number, and a clear description of your request. Kings PH aims to acknowledge all privacy-related communications within two (2) business days and to resolve them fully within thirty (30) days.